(Last modification: February 2019)
Access to and the use of the websites www.casabatllo.es, press.casabatllo.es, events.casabatllo.es, www.casabatllostore.com and www.casabatllo.cn, attributes to the surfer the condition of user, who, from the moment of access to the website, unmistakable accepts the general conditions of use detailed below:
Casa Batlló reserves the right to modify these conditions of use at any time. It is the user's responsibility to check these conditions of use periodically to check if there are updates. If the user continues to use this website after the publication of modifications, it is understood that the user accepts them.
In the process of the purchase of tickets, the user undoubtedly accepts, in addition to the previous fourteen conditions, which are applied without any exception, the ones which are specific to the purchase process, which are:
15.1. General ticket categories
15.2. Payment of tickets
15.3. Receiving tickets
15.4. Absence of right of withdrawal in respect of any tickets other than the ticket type “Casa Batlló Open Date”
15.5. Right of withdrawal for the ticket type "Casa Batlló Open Date"
In the process of the purchase of products from "Casa Batlló Store" the user undoubtedly accepts, in addition to the first fourteen conditions, which apply without exception, the ones which are specific to this purchase process that constitutes the purchase agreement in relation to the products of the Casa Batlló online store, now referred to as the “Shop" and which are:
17.1. Requirements of users of the Shop
17.2. Products and prices of the Shop
17.3. Supply and payment of products of the Shop
17.4. Home delivery service of the Shop
17.5. Right of withdrawal
17.6. Return of defective products
17.7. Customer service
CASA BATLLÓ, S.L.U, holds the intellectual property rights on different contents displayed on the websites www.casabatllo.es, press.casabatllo.es, events.casabatllo.es, www.casabatllostore.com and www.casabatllo.cn, such as, among other things, texts, graphics, user interfaces, visual interfaces, photographs, images, illustrations, programming code, color combinations, drawings, and audio and video files, or, where appropriate, third party permissions of use. Also CASA BATLLÓ, S.L.U. holds the intellectual property rights derived from the structure, selection, arrangement and presentation of the mentioned content, being Casa Batlló who controls and authorizes the use of these materials protected by current regulations.
The reproduction, distribution, public communication (also in the form of making it available) and the transformation of such content, in whole or in part, and / or any use of content owned by CASA BATLLÓ, S.L.U and not provided expressly by current legislation, shall only be possible through a contract with CASA BATLLÓ, S.L.U and in accordance with the terms and conditions stipulated therein.
Unauthorized use of the content displayed on the websites www.casabatllo.es, press.casabatllo.es, events.casabatllo.es, www.casabatllostore.com and www.casabatllo.cn may lead to legal actions be taken by CASA BATLLÓ, S.L.U., including suing for damages.
Any user interested in using photographs in the gallery contained on the websites www.casabatllo.es, press.casabatllo.es, events.casabatllo.es, www.casabatllostore.com and www.casabatllo.cn in any type whatsoever, can make a request for a license from CASA BATLLÓ, S.L.U. in the contact addresses provided on said page.
CASA BATLLÓ, S.L.U. owns a number of trademark registrations that protect both the image of the characteristic facade of Casa Batlló and Casa Batlló´s name itself, as well as other figurative elements, for a variety of products and services. CASA BATLLÓ, S.L.U. is responsible for the commercial exploitation of trademark registrations, both directly and through licensing to third parties.
The exploitation of such trademark registrations by third parties is only possible through contract signed by CASA BATLLÓ, S.L.U. and in accordance with the terms and conditions stipulated therein.
Unauthorized exploitation of those trademark registrations or any other sign which may be identical or similar, to distinguish any products and / or services may lead to CASA BATLLÓ, S.L.U, taking legal action including suing for damages.
In the contact area on the Websites www.casabatllo.es, press.casabatllo.es, events.casabatllo.es, www.casabatllostore.com and www.casabatllo.cn there is a space enabled on the site for that exact purpose, where any user interested in obtaining a license for the use of trademarks owned by CASA BATLLÓ, S.L.U. can file an application for a license.
On the websites www.casabatllo.es, press.casabatllo.es, events.casabatllo.es, www.casabatllostore.com and www.casabatllo.cn links to other websites are from time to time displayed, without need to infer the existence thereby of a legal relationship between CASA BATLLÓ, S.L.U. and those, and / or its owners, and without CASA BATLLÓ, S.L.U. assuming responsibility for the contents of the linked website, which correspond to its rightful owner, in the terms provided by law.
CASA BATLLÓ, S.L.U. prohibits third parties from using “Casa Batlló”, “www.casabatllo.es”, “press.casabatllo.es”, “events.casabatllo.es”, “www.casabatllostore.com”, “www.casabatllo.cn” or confusingly similar signs as frames or tags to link to third party websites, in response to the trademark rights to the name “Casa Batlló” that is held by CASA BATLLÓ, S.L.U, and as far as the law does not state otherwise.
According to the obligations under the Law 34/2002 of Services of the Information Society and electronic commerce (also known as LSSICE), CASA BATLLÓ, S.L.U. states that the domains www.casabatllo.es, press.casabatllo.es, events.casabatllo.es, www.casabatllostore.com and www.casabatllo.cn are owned by CASA BATLLÓ, S.L.U, with C.I.F. B-62.401.534, and the address is: Pg. de Gràcia, nº 43, 4º, 08007 Barcelona (Barcelona) and e-mail contact address email@example.com.
CASA BATLLÓ, S.L.U. is registered in the Companies Register of Barcelona, volume 41.871, folio 183, sheet number B-223.546.
It is strictly prohibited to use deep links, page-scrape, robots, spiders or other automatic devices, programmes, algorithms, methodologies and/or similar manual processes to access, acquire, copy or monitor any part of the websites www.casabatllo.es, press.casabatllo.es, events.casabatllo.es, www.casabatllostore.com and www.casabatllo.cn and/or their content, in order to obtain and/or attempt to obtain materials, documents and/or information that are not available on the site, and/or for any other purpose, except in the cases provided for by law.
If it deems appropriate, in accordance with applicable regulations and solely to the competent police or judicial authorities, Casa Batlló may disclose all data that are necessary or essential to conduct an investigation or file a claim arising from the use of the site, or to identify, contact or take legal measures against any individual who has interfered or caused damage (whether intentionally or otherwise) to the property rights of Casa Batlló or of the site users, including Casa Batlló's clients. Casa Batlló reserves the right to disclose, at any time, any data that it deems appropriate to comply with laws, regulations, judicial proceedings or government requests.
Casa Batlló cannot guarantee that the websites www.casabatllo.es, press.casabatllo.es, events.casabatllo.es, www.casabatllostore.com and/or www.casabatllo.cn (content, services and/or features) do not contain errors and/or will not be disrupted, nor is it obliged to correct errors or guarantee that the use of the website by users will provide a specific outcome. The website and its content are provided on an "as is" and "as available" basis. All of the information published on the website is subject to changes without prior notice. Despite its efforts to the contrary, Casa Batlló cannot guarantee that the files or other data downloaded from the website do not contain viruses or other characteristics with similar effects, and it will not be held liable for the adverse effects that they may cause to users. If users do not agree with these legal terms, they must refrain from using the site. This limitation of liability is part of the agreement reached between the parties.
The exemption described in the above paragraph applies to losses, liabilities and/or damages arising from all malfunctions, errors, omissions, disruptions, deletions, faults, delays in the operation or transfer, viruses, faults in communication lines, thefts, destruction and non-authorised access, alterations and/or use, whether due to breach of contract, negligence and/or for any other reason.
Unless expressly prohibited by law, Casa Batlló will not be held liable for indirect, accidental or unintentional damage, including loss of profits, even if it was aware of the possibility of such damage occurring.
Casa Batlló may facilitate the use of personal passwords for users who register as such on the websites. Such passwords will be necessary to access the services provided on the Website. Users must treat passwords with the strictest and utmost confidentiality under their exclusive responsibility, thereby assuming liability for any damages or consequences arising from the violation or disclosure of the secret. Users are solely responsible for diligently protecting the password and guaranteeing its confidentiality. In any event, Casa Batlló will be held harmless for any third-party access that may occur as a result of the lack of due protection by users.
For security purposes, the password for telematic access to the services linked to the Website may be changed by users at any time, or by Casa Batlló when it suspects that a person other than the legitimate user may be using it. Users undertake to notify Casa Batlló immediately of any non-authorised use of their password, as well as non-authorised access by third parties.
According to the Personal Data Protection rules, the user herewith authorizes his/her personal data provided through the different forms, to be incorporated into the files under responsibility of CASA BATLLÓ SLU, with domicile at Pg. de Gràcia nº 43, 4º, 08007 Barcelona, and particularly:
In any case, the user can indicate the revocation of the given consent, as well as exercise the rights to access, rectification or suppression, the limitation of treatment or opposition, as well as the right to the data portability. The practice of such rights have to be done (i) by sending an email to the address: firstname.lastname@example.org, indicating in the email subject “CASA BATLLÓ, S.L.U. – Processing of personal data “; or (ii) by sending a letter to CASA BATLLÓ, S.L.U., established in Pg. de Gràcia, nº 43, 08007 Barcelona, indicating “CASA BATLLÓ, S.L.U. – Processing of personal data ” on the envelope.
Additionally, the user can file a complaint before the Spanish Data Protection Agency, or contact the Data Protection Delegate of CASA BATLLÓ, S.L.U., to solve any questions regarding the processing of data, by getting in touch through the e-mail address info@casabatlló.cat.
We inform that in order for the websites www.casabatllo.es, press.casabatllo.es, events.casabatllo.es, www.casabatllostore.com and www.casabatllo.cnto function properly, as well as in order to offer a more personalised service to website users and for other purposes set out below, the browsing system uses certain browsing data (“cookies”).
Cookies are small text files that the web browser saves when you browse websites and applications. They can obtain the details of the IP address that the computer uses to connect to the website, the URL address of the requested website, the time of the connection and other parameters regarding the operating system of the users computing environment. This information is collected to identify the session in order to facilitate the analysis of the website. CASA BATLLÓ, S.L.U. uses technical cookies on its website that are strictly necessary for the provision of certain services offered on the website, as well as analytical cookies that serve to allow the behaviour of all users to be monitored and statistically analysed, and behavioural cookies (for the management of the advertising spaces based on the specific profile of the user and interaction of the various third-party and persistent cookies).
CASA BATLLÓ S.L.U. uses the following cookies, all of which are persistent cookies:
Further information on them can be obtained on their websites, following the links indicated above.
In any case, and according with the Personal Data Protection regulations, by accepting the cookies conditions the user hereby authorizes that the personal data provided through these cookies will be treated and incorporated into a marketing file, falling under responsibility of CASA BATLLO SLU, domiciled at Pg. de Gràcia nº 43, 4º 08007 Barcelona.
The purpose of this treatment is to manage the information obtained through these cookies. These data will be transmitted by the companies managing these cookies and will be kept according to the parameters stipulated by them.
In any case, you can indicate the revocation of the given consent, as well as exercise the rights to access, rectification or suppression, the limitation of treatment or opposition, as well as the right to the data portability. The practice of such rights have to be done (i) by sending an email to the address: email@example.com, indicating in the email subject “CASA BATLLÓ, S.L.U. – Processing of personal data “; or (ii) by sending a letter to CASA BATLLÓ, S.L.U., established in Pg. de Gràcia, nº 43, 4º, 08007 Barcelona, indicating “CASA BATLLÓ, S.L.U. – Processing of personal data ” on the envelope.
Additionally, the user can file a complaint before the Spanish Data Protection Agency, or contact the Data Protection Delegate of CASA BATLLÓ, S.L.U., to solve any questions regarding the processing of data, by getting in touch through the e-mail address firstname.lastname@example.org.
Users are informed that the supplier companies may transmit this data to third parties when required by law, or when these third parties process the data on their behalf, but they will not associate the users IP address with any other data collected, and therefore they will do so completely anonymously.
To refuse or delete these cookies, you can view the instructions indicated in each of the aforementioned cookies. In any case, the user can enable the option of their own browsing system not to allow the installation of cookies; although in no event will Casa Batlló be responsible for any incorrect functioning of the services offered by this website as a result of cookies being disabled.
Users can delete cookies from the web browser they are using on their own device, although disabling cookies may result in the website not functioning correctly. The steps to be followed in the most common web browsers are as follows:
For further information on cookies and how to disable them according to your browsing system, you can consult the following links:
www.aboutcookies.org and http://www.aboutcookies.org/Default.aspx?page=1
For any questions or comments, users can contact CASA BATLLÓ S.L.U. through its customer service channels.
Casa Batlló is a privately owned building, also subject of exclusive rights owned by CASA BATLLÓ, S.L.U., being the access to the property subject to the present general conditions mandatory for any user.
The user and any visitor to the Casa Batlló are only authorized to take photographs and / or recordings of as a strictly personal and/ or family memory. It is therefore expressly prohibited any reproduction, distribution, public communication (including making it available), transformation, and / or exploitation of any kind, of any photographs and / or videos that are not strictly personal and/ or for the family, of sheer memory.
For uses other than those referred to in the preceding paragraph, to be able to take photographs and / or audio-visual recordings of the Casa Batlló, ie including, although not limited to, communions, weddings, confirmations, and / or events of any type, and for any other uses, whether or not commercial, the user and / or any third party must first obtain express permission in writing from Casa Batlló S.L.U, where conditions for such authorization shall be specified.
Any user interested in a photographic and / or audio-visual report of the Casa Batlló, other than for mere personal and / or a family memory, is able to request for authorization or a license in the contact space provided for that exact purpose on the websites www.casabatllo.es and www.casabatllo.cn.
In the event that CASA BATLLÓ, S.L.U., by itself or through third parties, may provide a service of processing souvenir photos for users in the building of Casa Batlló, and if because of a technical error any user may receive a wrong image, CASA BATLLÓ, S.L.U, as soon as it is notified of the error, shall proceed to its correction. Said user, if the quoted error occurs, shall proceed to remove the image, avoiding any misuse of the same, corresponding to the user, otherwise, assume the responsibility that may correspond according to the Organic Law 1/1982, of 5 May, of civil protection of the right to honour, personal and family privacy and image, and to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
For any incident, claim or to exercise rights, the user may send an email to the address email@example.com.
11.1 Permitted and forbidden uses of Casa Batlló on social networks
The profiles of Casa Batlló on the aforementioned social network platforms are a space for exchanging information, providing knowledge about and promoting the work of Antoni Gaudí and Casa Batlló. Users may publish and exchange information and contents, as well as establish communication among users.
Followers of each profile are obliged to use each platform in an appropriate manner, to comply with the standards specific to each platform and also to comply with the rules specified herein. CASA BATLLO, S.L.U. does not take responsibility for the contents published by users, nor does it identify with any opinions that users may publish on the profiles. Furthermore, CASA BATLLÓ, S.L.U. reserves the right to hide or block comments or users that breach the following standards:
11.2. Intellectual property, industrial property and third-party rights
The contents published on the social networks of Casa Batlló may be published and owned by CASA BATLLÓ, S.L.U., or by third parties that have freely published these contents on the aforementioned networks and that have previously authorised CASA BATLLÓ, S.L.U. to share, promote and/or repost these contents (including photographs), on all social networks of Casa Batlló. CASA BATLLÓ, S.L.U. will quote these users by their real name and/or by their username.
If the author of a piece of content (including photographs) wishes to withdraw this content, CASA BATLLÓ, S.L.U. will respect the right of that user to remove the aforementioned content (including photographs) from any of our profiles, after notifying it via online private messaging through the social network itself or by emailing firstname.lastname@example.org indicating the subject “Removal of image”. Casa Batlló undertakes to remove the image as quickly as possible and within a maximum of ten (10) business days.
CASA BATLLÓ, S.L.U. may modify and/or substitute these conditions of use of its social networks at any time, with the new conditions substituting, complementing or modifying the conditions published previously.
In the event that the nullity of any of these conditions may be judicially declared, the validity of the rest of the conditions contained herein and not affected by this declaration of nullity, will continue, maintaining the spirit and purpose of the present general conditions.
We inform that Casa Batlló has not adhered to any dispute resolution platform, neither regarding consumer disputes, nor arbitration. Users-customers have the customer channels at their disposal, which is available in the Web. But in accordance with Regulation 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes, we inform of the existence of an European platform for disputes resolution, which may be used in the field of electronic commerce; you can get more information at:
The present general conditions are governed by Spanish law. Any dispute arising from the interpretation or execution that may arise regarding the validity, interpretation, performance or termination of this contract shall be submitted to the jurisdiction of the courts of Barcelona (Spain), renouncing the jurisdiction which may correspond to the user, provided that the applicable law allows this and does not involve an end user, in which case it shall be subject to the jurisdiction of the courts of the user’s domicile, or of the city of Barcelona (Spain), being the place of performance of the obligation, at the choice of the plaintiff.
Currently the sale of online tickets to do the visit of the Casa Batlló, located in Pg. de Gràcia, nº 43, Barcelona (Spain), is managed through the online shopping ticket service Clorian, which is accessed through a tab for tickets sale available on the websites www.casabatllo.es and www.casabatllo.cn.
In the link mentioned in the previous paragraph, the Clorian service informs the terms of purchasing tickets for each of the different types of visit to the “Casa Batlló” clearly and unmistakably which can be consulted and must be accepted before the execution of the purchase. Such ticket conditions mentioned do not apply to distributors.
All user’s visit modalities to Casa Batlló will be also subject to the present conditions, whose application the user expressly declares to accept as soon as it formalizes the purchase of one or various tickets:
The general categories of entrances are as follows:
Through the “TICKETS” or “TICKETS PURCHASE” sections, accessible on the websites www.casabatllo.es and www.casabatllo.cn, the user accesses a link where users can buy entrances to the Casa Batlló, which allows the visitor to visit all public access areas which are clearly defined. It is not possible to access or visit the spaces marked as private or unauthorized entry.
With the purchase of the ticket in any category, the user declares that it meets the age requirements or conditions listed in order to access the Casa Batlló, related to that certain entrance category. CASA BATLLÓ, S.L.U. reserves the right to demand to see documents proving the age, qualifications or residence etc., which must be shown before accessing the house. In the absence of these documents the entry to Casa Batlló can be denied, unless the difference is paid between the amount paid originally and the correct amount of the normal ticket that corresponds to the individual person. Bringing food and/or drinks into the house is not allowed.
The user has several types of tickets available, whose characteristics and retail price (RRP) are reported in the process.
Users have different types of tickets at their disposal, offered to do your visit in a specific time slot. Casa Batlló distributes time slots of every half an hour during the day (from 9:00 a.m. to 8:00 p.m.), and whose availability is reported to the user in the purchasing process.
However, the user also has another type of ticket available, “Casa Batlló Open Date”, which allows the user to visit Casa Batlló any day and at any time that can be chosen by the user within a maximum period of six (6) months from the date of purchase, and there are no limitations other than opening and closing times at Casa Batlló, or the exceptional case that the capacity at Casa Batlló were full.
For any other tickets types apart from “Casa Batlló Open Date”, in the event that a user goes to Casa Batlló in a time zone different that the one purchased, the staff at Casa Batlló may deny access to the building due to the failure to comply with the present conditions.
The conditions and methods of payment for the purchase of tickets for the visits to Casa Batlló, are reported in detail in the buying process, managed by Clorian service.
Within a maximum period of twenty-four (24) working hours from when the payment is made, the user will receive email confirmation of the effective purchase / s of ticket / s, where there will be a link with the purchased tickets and this will allow access to the house without having to go through the ticket office on site.
The order confirmation received by the user is not valid as an invoice, just however as proof of purchase. Should the user wish to receive an invoice it shall need to inform by e-mail to our visitor service to the email address email@example.com.
For categories of tickets other than “Casa Batlló Open Date” mentioned in section E, the user will not have the right of withdrawal of the purchase of the tickets, because it is a service connected with activity recreation, with the provision of a specific date and period of execution, as provided by articles 97 l), and 103 letter l) of Royal Decree 1/2007 of 16 November, the revised text is adopted to the General Law for the Protection of Consumers and Users and other complementary laws.
The segmentation of visits to Casa Batlló for specific days and hours allows for greater control of the flow in its capacity, and except in the case provided below, withdrawal of users is not accepted in order to avoid damages to CASA BATLLÓ, S.L.U. that would cause difficulty of filling the reservation with another user on the same date stated on the ticket purchased.
For the ticket type “Casa Batlló Open Date” quoted above, the user will have the right of withdrawal in accordance with art. 68 and subsequent of the stated current General Law for the Protection of Consumers and Users, by giving the user the ability to visit Casa Batlló without setting a specific date and time, within a maximum period of six (6) months and without other limitations than the opening and closing times of Casa Batlló, or the exceptional case that the capacity of Casa Batlló is full the day of the visit.
Consequently, the user of the ticket “Casa Batlló Open Date” has the right to cancel the purchase of such ticket by contacting Casa Batlló via e-mail at the following address: firstname.lastname@example.org and desist from the purchase within a period not exceeding fourteen (14) calendar days, from receipt of ticket “Casa Batlló Open Date” purchase confirmation by e-mail.
The withdrawal will lead to the return of the amount paid by the user for the ticket “Casa Batlló Open Date”. The refund will be issued before fourteen (14) calendar days have elapsed from the date, when the user has communicated the decision to withdraw from the contract.
The user of the ticket “Casa Batlló Open Date” can use the following model of withdrawal form if needed, although its use is not mandatory:
Model withdrawal form:
(Only complete and submit this form if you wish to cancel and withdraw the use of the ticket “Casa Batlló Open Date”)
For the Attention of CASA BATLLÓ, S.L.U., Pg de Gràcia, nº 43, 08007 Barcelona (Spain) email@example.com:
I/ We hereby communicate to you that I/ we desist / my / our contract of provision of the following service: “Casa Batlló Open Date”
The right of withdrawal shall not be able to be exercised by the user in the event the a member of staff refuses a user the access to Casa Batlló due to the fact that it does not meet the requirement for this type of ticket as stated in time of purchase and/ or in the present general conditions.
Once the user has exercised the right to withdraw the entrance to “Casa Batlló Open Date”, the user shall not be able to make use of the given ticket, in accordance with the provisions of Articles 1303 and 1308 of the Civil Code.
For any incident, claim or exercise of rights, the user may send an email to the address firstname.lastname@example.org.
CASA BATLLÓ S.L.U. reserves the right of admission, and particularly to deny users access to the Casa Batlló, who due to their behaviour can alter the security inside the building.
CASA BATLLÓ S.L.U. reserves the right to cancel and / or modify the schedule of shows, meetings and / or events of any kind for reasons of force majeure, and / or beyond its control and duly justified, without previous notice to the user and without for such reason to have the right to compensation of any kind by the user, except, where appropriate, the return of the price of the unused ticket.
With regard to the ticket modality ” Magical Nights” (Night visit and live music), in the case of weather or force majeure reasons, where we are obligated to suspend the concert, the visit at Casa Batlló will be held but CASA BATLLÓ S.L.U. will offer the possibility for the user to choose another date to attend the concert, or the refund of the amount corresponding to the difference between the ticket “Magical Nights” (Night visit and live music) and the amount corresponding to the visit.
17.1. Requirements of users of the Shop
The user undertakes to use the Shop, to acquire the products and to use the Shop’s services in accordance with the law, public order, with diligence and the provisions of these general conditions of sale, abstaining from using it in any way that might impede, damage or impair the ordinary operation and enjoyment of the Shop by users, or that might damage or cause damages to the goods and/or rights of Casa Batlló, its suppliers, users and any third party in general.
In order to make an order, the user must be at least eighteen (18) years of age and provide Casa Batlló authentic information in order to complete the transaction.
17.2. Products and prices of the Shop
Casa Batlló reserves the right to decide, at all times, what products it offers users through the Shop. Casa Batlló may add new products to those offered in the shop at any time, with those new products being governed by these conditions of sale unless otherwise arranged. Furthermore, Casa Batlló reserves the right to stop providing or facilitating access to and the supply of any of the different types of products offered in the Shop, without prior notice and at any time.
The products offered in the Shop will match the products actually offered as accurately as the online viewing technology available to Casa Batlló possibly allows. However, users are warned that handcrafted products can suffer slight variations intrinsic to the manual production process. In the Shop, details of the products’ characteristics and their prices are provided. The prices indicated in the Shop are in Euros and include VAT, unless otherwise indicated (although prices are also currently shown in pounds, yen and dollars), with the shipping costs being provided during the purchase process.
Before the process to finalise the transaction begins, Casa Batlló makes these conditions, which constitute the contract with the user, available to the user, who may save and reproduce them.
17.3. Supply and payment of products of the Shop
Any users that acquire a product via the Shop should make the payment using the payment systems specifically set out in the purchase process.
Any order placed on the website of Casa Batlló should be paid for immediately following the confirmation of the order. By placing an order, the user is making an offer to purchase the products they have selected, subject to the conditions of sale set out herein. Casa Batlló may accept their offer or not, at its discretion.
From the moment the transaction is completed, within twenty-four (24) hours Casa Batlló will send the user an email confirming the purchase, containing the essential conditions of the transaction, including these conditions of sale, accepted by the user.
Casa Batlló will temporary store the electronic documents in which the purchase and sale contract is formalised, these being understood as the user’s order and the order confirmation. These documents will be written in Spanish and English.
The order confirmation sent by Casa Batlló is not valid as an invoice, only as a receipt of purchase. If the user requires an invoice, they may write to email@example.com to request one.
The user shall have right to receive the invoice in paper format. To issue the electronic invoice, where applicable, Casa Batlló shall obtain the user’s prior express consent, after asking them how they would like the electronic invoice to be sent. Any user that has given their consent to receive the electronic invoice may revoke this consent, after having been informed by Casa Batlló of how to do so.
The user’s right to receive the invoice in paper format will not be dependent on the payment of any monetary amount whatsoever.
The prices of the articles are specified in every product data sheet. Casa Batlló reserves the right to modify prices at any time, in which case the valid price for the purpose of the transaction will be the one of the date on which the online purchase is made.
Although Casa Batlló will make every effort to supply to the user the products listed in their order confirmation, there may be occasions in which it is impossible for it to supply these products, for example, if they are no longer manufactured, are not available, or it is impossible to get the products or one of their components from the manufacturer or distributor. In such cases, Casa Batlló may offer the user an available product of similar characteristics or of superior quality, without increasing the price, and the user may choose between this product or the refund of the cost of the unavailable product. In this case, the user may exercise their rights of withdrawal and resolution, in the same terms as if it were the item initially requested.
17.4. Home delivery service of the Shop
The territorial scope of the sales via the Shop is worldwide. Products purchased via the Shop will be sent to the delivery address indicated by the user once the payment has been checked, without improper delays and within a maximum delivery time of thirty (30) calendar days from the date of the sale being finalised.
The Casa Batlló delivery service is carried out in collaboration with well established logistics operators. Orders will not be delivered to Post Office boxes or to hotels or other non-permanent addresses. The cost of shipments is not included in the price of products. Upon purchasing products, the user will be informed of the precise cost of shipment. Expenses corresponding to duties and customs are not included in the price of products and, where applicable, they should be paid by the user. If the user does not pay these expenses and/or in the event of delays non attributable to Casa Batlló and/or the transport company, the delivery time set out in clause 3.4.1. will be suspended until these circumstances are resolved.
Products will not be sent to countries whose legislation forbids or do not allow for home deliveries, except for if the user consigns as a delivery point the address of a company and/or an address in that country that is suitable for carrying out the delivery. If this clause is not complied with by the user, if new shipping costs are incurred for Casa Batlló, it may recharge them to the user.
The user undertakes to provide an address at which the order can be delivered within the ordinary timetable of merchandise deliveries. If this obligation is not complied with, Casa Batlló will not be responsible for any delay or inability to deliver the requested order.
The shipping costs include the specific insurance offered by the transport company. In the event of loss or impairment, the user may be entitled to compensation. Such compensation will be subject to the corresponding claim being made by the user to Casa Batlló and by Casa Batlló to the company responsible for the shipment, and it will only be paid if a response is received from that company assuming responsibility for the loss or impairment and if it indeed makes the compensation payment pursuant to the conditions of the insurance included in its services.
The delivery will be considered to have been successfully completed upon delivery to the address provided, with the signature of the courier company’s corresponding delivery note serving as proof of delivery, even if the signature is from a person other than the buyer. With the exception of cases in which the buyer expressly specifies it in the purchase, Casa Batlló will understand that the person at the designated address has the user’s authorisation to receive the product.
17.5. Right of withdrawal
The user has the right to withdraw from his/her purchase contract within fourteen (14) calendar days without the need for justification. This period starts when the user or a third party assigned by the user (other than the transport company) acquires the material possession of the goods.
To exercise the right of withdrawal, the user may contact Casa Batlló by email at the following address: firstname.lastname@example.org and notify (their name, full address and, where applicable, telephone number, fax number and email address) their decision to withdraw from the contract by making an unequivocal statement (for example, a letter sent by mail, fax or email). The user may use this withdrawal form model or the one shown below, although it is not compulsory to use either of them:
Withdrawal form model
(only fill in and send this form if you wish to withdraw from the contract)
For the attention of the shop of CASA BATLLÓ, S.L.U., Pg. de Gràcia, nº 43, 4º, 08007 Barcelona (Spain) email@example.com:
I/We (*) hereby inform you that I withdraw from my/we withdraw from our (*) contract for the sale of the following item/provision of the following service (*)
Although exercising the right of withdrawal is not subject to formalities, to expedite its processing it is advised that the product to be returned should be sent together with the completed return form and a copy of the completed delivery note or invoice. The costs of returning the product shall be payable by the user or buyer, including the shipping, rates, duties and any other taxes that may be incurred as a result of the return, unless the user chooses to arrange with Casa Batlló to return the item in the offices of Casa Batlló, in which case no additional costs whatsoever will be reimbursed.
The right of withdrawal may not be exercised when the products are not returned in their original packing and when they are not in perfect condition.
Furthermore, returns of articles that can deteriorate or expire quickly are not permitted, nor are returns of articles that have been modified and/or customised at the customer’s request or goods that have been unsealed and that are not allowed for health reasons (underwear, items for personal hygiene). Casa Batlló will check if products are in the same original conditions when they are returned. Articles that are returned incomplete, broken, damaged, impaired or dirty will not be reimbursed.
The withdrawal will result in the refund of the amount paid for the product, excluding shipping costs, rates, duties and any other taxes or expenses that the user has paid for the purchase, delivery and return of the products. Casa Batlló will pay the refund within the fourteen (14) calendar days following the date of withdrawal, using the same method of payment as the user employed for the initial transaction, unless the user has expressly arranged otherwise.
Casa Batlló may withhold the reimbursement until it has received the product or until the user has presented proof of its return, whichever occurs first.
In the event that the user has any questions, issues, complaints and/or to exercise his/her rights, they may send an email to the address firstname.lastname@example.org.
17.6. Return of defective products
3.6.1. Casa Batlló will only permit changes or refunds of products after the purchase has been made, in the event that they are defective, in accordance with the legal guarantees of the products supplied, or if the user exercises their right of withdrawal from the purchase in the terms set out in the previous section.
3.6.2. The refund must take place during the two (2) months following the purchase confirmation date. All the products to be returned must be in the same state in which they were delivered, with the original packing and labels.
3.6.3. In the event that a defective product is delivered, Casa Batlló will do everything possible to replace the product for another one that is the same or similar. Once it has been checked that the return has been made correctly and the terms and conditions have been respected, Casa Batlló will proceed to initiate the replacement or reimbursement process. If the client does not wish to have the product replaced and chooses reimbursement, the refund amount will be paid to the same card as the one the client used to make the payment. Rates, customs duties and similar expenses will be at the user’s expense. Once the order is given by Casa Batlló, making the payment will be the exclusive responsibility of its banking institution. In the event of loss or damage of the products or delay of the shipment, the shipping company will be responsible and the terms and conditions of shipping shall apply, with Casa Batlló bearing no liability to the user in this regard.
3.6.4. In cases in which not all the conditions of return are met, Casa Batlló will not be able to accept the return and will inform the user of this by email. Rejected articles will be at the customer’s disposal for two (2) months, and they may go to collect them after informing Casa Batlló beforehand (Pg. de Gràcia, nº 43, 08007 Barcelona, Spain), or they may request them to be sent, assuming all the costs of the new delivery beforehand.
You can download a return form here.
17.7. Customer service
For any issues, claims or to exercise their rights, the user may send an email to the address email@example.com, which will be dealt with as quickly as possible.